Any refunds for payment are to be requested from Landstones and not through Takepayment.

If a refund is due, we will only refund once cleared funds have been received from Takepayment and once it had been agreed by Landstones that a refund is due to you. A refund is not due to you if you have paid an application fee & holding deposit for a property to let and you decide you no longer wish to rent the property or you fail the necessary credit checks.

Please note, all transactions take approximately 3-5 working days to clear our account and until all funds are cleared no refunds can be made.